hi7 Privacy Policy

1. Introduction

hi7 ("hi7", "we", "us", "our") is the operator of the online casino and sports betting platform accessible at hi7.asia ("the Platform"). This Privacy Policy describes how hi7 collects, processes, stores, and protects personal data relating to individuals who register an account, access the Platform, or otherwise interact with hi7's services ("Members", "Users", "you").

By registering a hi7 account, completing the hi7 Login, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, you must not use the hi7 Platform.

This Privacy Policy should be read alongside hi7's Terms & Conditions and Responsible Gaming Policy, both of which are available on this site. This Privacy Policy is incorporated by reference into hi7's Terms & Conditions.

2. Personal Data We Collect

hi7 collects personal data through several channels. The categories of personal data we collect include, but are not limited to, the following:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification numbers (such as National ID card number or passport number).
• Contact Data: Email address, mobile phone number, and residential address including city (e.g., Dhaka, Chittagong, Sylhet, Khulna) and postal code.
• Financial Data: Mobile money account identifiers (bKash wallet number, Nagad account, Rocket account), bank account details where applicable, transaction history, deposit records, withdrawal requests, and account balance information.
• Technical Data: IP address, device type, operating system, browser type and version, time zone, session duration, pages visited, and referral source.
• Usage Data: Details of your gaming activity on hi7, including games played, wagers placed, betting markets accessed, bonus offers claimed, and time spent on the Platform.
• Communications Data: Records of correspondence between you and hi7's customer support team, including chat logs, email threads, and support ticket content.
• Verification Data: Copies of documents submitted to satisfy hi7's Know Your Customer (KYC) obligations, including scanned identity documents and proof-of-address documentation.

hi7 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health records unless such data is voluntarily disclosed by a Member in the context of a responsible gaming self-exclusion request or similar welfare interaction.

3. How We Collect Your Data

hi7 collects personal data through the following means:

• Direct interactions: Data you provide when registering a hi7 account, completing the hi7 Login process, making a deposit, requesting a withdrawal, claiming a bonus, contacting support, or submitting KYC documents.
• Automated technologies: Data collected automatically as you navigate the Platform, including cookies, session tokens, server logs, and analytics tracking tools. See Section 8 (Cookies) for more detail.
• Third-party sources: Data received from identity verification providers, payment processors (including bKash, Nagad, and Rocket), fraud detection services, and marketing analytics platforms where you have consented to such sharing.

5. Sharing Your Personal Data

hi7 does not sell, rent, or trade your personal data to any third party for their own independent marketing purposes. hi7 may share your personal data with the following categories of recipient strictly to the extent necessary to deliver the Platform's services:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and bank partners, solely to process deposit and withdrawal transactions.
• Identity verification providers: Third-party KYC and age-verification services engaged by hi7 to confirm Member identity in compliance with applicable regulations.
• Game content providers: Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe, and other certified game studios may receive limited technical data (such as session tokens) necessary to deliver their games within the hi7 Platform environment.
• Fraud and security partners: Specialist providers engaged to detect and prevent fraudulent transactions and security breaches.
• Legal and regulatory authorities: hi7 may disclose personal data to law enforcement or regulatory bodies where required by applicable law, court order, or other legal obligation.
• IT and hosting infrastructure providers: Cloud hosting and managed service providers who process data on hi7's behalf under strict data processing agreements.

All third-party service providers who process personal data on hi7's behalf are required to implement appropriate technical and organisational security measures and to process such data only in accordance with hi7's instructions.

6. Data Retention

hi7 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to hi7's legal obligations to retain certain categories of data for defined minimum periods. In general terms:

• Account and transaction records are retained for a minimum of five years following account closure to satisfy anti-money-laundering record-keeping obligations.
• KYC verification documents are retained for a minimum of five years following the completion of the verification process or account closure, whichever is later.
• Customer support correspondence is retained for three years following the resolution of the relevant interaction.
• Technical log data (including IP addresses and session logs) is retained for up to twelve months for security and fraud detection purposes, after which it is deleted or anonymised.
• Marketing consent records are retained for as long as you maintain a hi7 account or until you withdraw your consent, whichever is earlier.

Once the applicable retention period expires, personal data is securely deleted or irreversibly anonymised in accordance with hi7's data disposal procedures.

8. Cookies and Tracking Technologies

hi7 uses cookies and similar tracking technologies (including session tokens and local storage) to operate the Platform, maintain your login session, remember your preferences, and gather analytics data that helps hi7 improve its services.

The main categories of cookies used on the hi7 Platform are:

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in during your hi7 session. These cookies cannot be disabled.
• Functional cookies: Used to remember your preferences such as language settings and display preferences.
• Analytics cookies: Used to collect anonymised data about how Members use the Platform, including pages visited and time spent. This data is used solely to improve the hi7 experience.
• Marketing cookies: Used, with your consent, to deliver personalised promotional offers and measure the effectiveness of hi7's marketing campaigns. You may withdraw consent for marketing cookies at any time.

You may control and manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may prevent certain features of the hi7 Platform from functioning correctly.

9. Data Security

hi7 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and hi7's servers.
• Encrypted storage of sensitive personal and financial data at rest.
• Access controls ensuring that only authorised hi7 personnel can access Member data on a need-to-know basis.
• Regular security audits and vulnerability assessments of the hi7 Platform infrastructure.
• Two-factor authentication options available to Members to protect their hi7 Login credentials.

While hi7 takes data security seriously and employs industry-standard protections, no electronic transmission or storage system can be guaranteed to be completely secure in all circumstances. Members are encouraged to use strong, unique passwords and to enable all available account security features.

10. Changes to This Privacy Policy

hi7 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or operational requirements. When material changes are made, the "Last Updated" date at the top of this page will be revised accordingly. hi7 may also notify Members of significant changes via email or through a prominent notice on the Platform.

Your continued use of the hi7 Platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the revised Privacy Policy, you must cease using the Platform and contact hi7 to request account closure.