hi7 Terms & Conditions

1. Introduction and Acceptance

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Member", "User", "you") and hi7 ("hi7", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at hi7.asia ("the Platform"). By registering an account, completing the hi7 Login, depositing funds, placing a wager, or otherwise accessing any part of the hi7 Platform, you confirm that you have read, understood, and unconditionally accepted these Terms in full.

hi7 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, hi7 will display a revised "Last Updated" date at the top of this page. Your continued use of the Platform following any such revision constitutes acceptance of the updated Terms. If you do not accept the revised Terms, you must cease using the hi7 Platform immediately and close your account.

These Terms are written in English and, in the event of any conflict arising from a translation or interpretation, the English-language version shall prevail.

2. Eligibility and Registration

To register and maintain an account on hi7, you must satisfy all of the following eligibility requirements at all times:

• You are at least 21 years of age.
• You are accessing the Platform from a jurisdiction where online gambling is not prohibited by applicable law.
• You are registering on your own behalf and not on behalf of any third party.
• You have not previously had an account suspended or permanently closed by hi7 for breach of these Terms.
• You are not a current employee, contractor, agent, or close family member of an employee of hi7 or any of its technology partners.
• You have full legal capacity to enter into a binding agreement and are not subject to any court order, bankruptcy proceeding, or other legal restriction that would prevent you from doing so.

Each Member is permitted to hold exactly one registered account on hi7. Opening duplicate, secondary, or multiple accounts is strictly prohibited. Where hi7 identifies that a Member holds more than one account, hi7 reserves the right to close all associated accounts and forfeit any balances held within them, subject to applicable law.

During registration, you must provide accurate, complete, and current information. You agree to update your account details promptly should any information change. hi7 may request supporting documentation — including government-issued photographic identification (such as a National ID card, passport, or driving licence) and proof of address — to verify your identity and age before processing withdrawals or activating full account functionality. Failure to provide satisfactory documentation within the timeframe requested by hi7 may result in account suspension.

3. Deposits, Withdrawals, and Currency

hi7 operates exclusively in Bangladeshi Taka (BDT, ৳). All account balances, wagers, winnings, bonuses, and transaction records are denominated in BDT. No currency conversion is applied to deposits or withdrawals made through supported local payment methods.

Supported deposit and withdrawal methods include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. hi7 reserves the right to add, remove, or suspend payment methods at its sole discretion and without prior notice.

Deposits are credited to the Member's hi7 wallet upon confirmation of the corresponding mobile money or bank transfer. For bKash and Nagad deposits, this typically occurs immediately upon transfer confirmation. hi7 does not accept cash deposits under any circumstances.

Withdrawal requests from verified accounts are processed within the timeframes stated on the hi7 Platform at the time of request. hi7 reserves the right to carry out enhanced due-diligence checks before processing any withdrawal, and to request documentation evidencing the source of funds where required. Withdrawals will only be returned to a payment method registered in the Member's own name.

Minimum and maximum deposit and withdrawal limits apply and are displayed within the Member's account interface. These limits are subject to change at hi7's discretion. hi7 is not responsible for delays caused by third-party payment processors, banking systems, or mobile money operators.

4. Bonuses and Promotions

hi7 may offer bonuses, free bets, cashback rewards, and promotional credits to Members from time to time. All bonuses are subject to specific terms and conditions that will be published alongside each individual offer. In the event of any conflict between the general bonus terms in this clause and the specific terms of an individual promotion, the specific promotion terms shall prevail.

Unless explicitly stated otherwise, all bonus funds awarded by hi7 are subject to a wagering requirement before they may be converted to withdrawable cash. The applicable wagering requirement multiplier, eligible games, maximum bet per round while a bonus is active, and expiry period will be stated in the individual promotion's terms.

hi7 reserves the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice. Bonuses may only be claimed once per household, per device, per IP address, and per payment method, unless explicitly stated otherwise in the promotion's terms. Systematic or coordinated bonus abuse, including but not limited to the use of multiple accounts or collusion with other Members to exploit promotional terms, will result in forfeiture of all bonus funds and may result in permanent account closure.

hi7 reserves the right to reclaim bonus funds and any winnings derived from those funds if it determines, at its sole discretion, that a Member has engaged in bonus abuse or has violated the terms of the promotion.

5. Game Rules, Betting, and Outcomes

All games available on the hi7 Platform are provided by certified third-party game studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe, and Play'n GO. Game outcomes are determined by certified random number generation (RNG) systems or by live dealer procedures, depending on the game type. hi7 does not manipulate game outcomes in any way.

In the event of a technical malfunction, disconnection, or server error occurring during a game round or bet settlement, hi7 will act in good faith to resolve the situation. Where a round cannot be completed or a bet cannot be settled due to a technical error, hi7 may void the affected round and return the staked amount to the Member's wallet. hi7's decision regarding the resolution of technical disputes is final.

Sports betting markets and odds are offered at hi7's discretion. hi7 reserves the right to suspend betting markets, void bets, or amend odds where an error in odds compilation is identified, where a sporting event is postponed or cancelled, or where hi7 has reasonable grounds to suspect irregular betting patterns. In-play betting markets may be suspended or settled at any time in accordance with the rules of the relevant sport.

Maximum payout limits per event, per market, and per day apply and are published within the sports betting section of the hi7 Platform. hi7 reserves the right to limit the stake accepted from any individual Member on any market at its sole discretion.

6. Responsible Gaming and Account Closure

hi7 is committed to promoting responsible gambling among its membership. Tools available to Members include voluntary deposit limits (daily, weekly, and monthly), session time reminders, cooling-off periods, and permanent self-exclusion. These tools are accessible via the account settings section following hi7 Login. Once a self-exclusion request is submitted, it will be processed within 24 hours and cannot be reversed for a minimum period of six months.

If you believe your gambling behaviour is causing harm to yourself or others, hi7 strongly encourages you to use the available responsible gaming tools and to seek professional help. Full guidance is available on hi7's Responsible Gaming page.

Members may request voluntary account closure at any time by contacting hi7's support team at the email address published on this site. On closure, any remaining withdrawable balance will be returned to the Member's verified payment method following completion of any outstanding verification requirements.

hi7 reserves the right to close or suspend any account at its sole discretion, including where it reasonably suspects breach of these Terms, fraudulent activity, or a risk to the integrity of the Platform. In such cases, hi7 will investigate and, where the account closure is confirmed as warranted, any bonus or promotional funds will be forfeited. Withdrawable balances may be withheld pending the outcome of an investigation.

7. Intellectual Property and Limitation of Liability

All content on the hi7 Platform — including but not limited to text, graphics, logos, game assets, interface designs, software, and data compilations — is the intellectual property of hi7 or its licensed content providers and is protected by applicable intellectual property law. No part of the Platform may be reproduced, distributed, modified, or transmitted in any form without the prior written consent of hi7.

The hi7 Platform is provided on an "as is" and "as available" basis. While hi7 makes reasonable efforts to maintain uninterrupted, secure, and error-free service, hi7 does not warrant that the Platform will be free from downtime, errors, or security vulnerabilities at all times. hi7 shall not be liable for any loss or damage arising from reliance on information on the Platform, Platform downtime, payment processing delays by third-party providers, or any force majeure event.

To the maximum extent permitted by applicable law, hi7's total liability to any Member for any claim arising out of or related to these Terms shall not exceed the value of funds held in that Member's hi7 wallet at the time the claim arises. hi7 shall not be liable for any indirect, consequential, special, or exemplary damages of any kind.

8. Privacy and Data Protection

hi7 collects and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the hi7 Platform, you consent to the collection, storage, and processing of your personal data as described in the Privacy Policy. You may withdraw this consent at any time by closing your account, subject to hi7's legal obligations to retain certain records.

hi7 uses industry-standard SSL encryption to protect data transmitted between your device and the Platform's servers. However, no method of electronic transmission or storage is entirely secure, and hi7 cannot guarantee the absolute security of data in all circumstances.

9. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with applicable law. Any dispute arising between a Member and hi7 relating to these Terms, the Platform, or any transaction shall first be referred to hi7's customer support team via the contact email published on this site, with a view to resolving the matter amicably within 30 days of the dispute being raised.

If a dispute cannot be resolved through the internal complaints procedure within 30 days, either party may pursue resolution through appropriate legal channels. hi7's decisions on matters of account management, bet settlement, bonus eligibility, and fraud determination are final, subject only to a formal dispute process as described above.