Player Safety · Fair Play · 21+ Only

hi7 Responsible Gaming

hi7 is committed to providing a safe, fair, and enjoyable environment for all players. Gambling should be entertaining — never a source of financial stress or personal harm.

21+

For adults aged 21 and above only. Accessing or using the hi7 Platform is strictly prohibited for persons under 21 years of age. Players must be 21 years or older to register and place any wager.

Our Commitment to Responsible Gaming

At hi7, responsible gaming is not an afterthought — it is a core principle woven into every aspect of our platform. We understand that for the vast majority of our members across Bangladesh, from Dhaka to Chittagong to Sylhet, gambling is a leisure activity enjoyed within personal limits. However, we also acknowledge that for some individuals, gambling can become problematic if not approached with care and self-awareness.

hi7 provides a comprehensive suite of player protection tools designed to help you stay in control of your gaming activity at all times. These tools are available directly through your account and can be activated quickly whenever you feel you need additional boundaries. Our support team is also available around the clock to assist any member who needs guidance.

This page outlines the responsible gaming tools available on hi7, explains how to recognise signs of problem gambling, and provides clear guidance on how to seek support — both through hi7 directly and through independent advisory resources.

Gambling Should Always Be Entertainment

If at any point gambling stops feeling fun and starts causing worry, stress, or financial difficulty, please make use of hi7's player protection tools immediately or contact our support team at the email address in the footer of this page.

Player Protection Tools

hi7 offers the following self-management tools to every registered member. All tools can be requested by contacting hi7 support at the email address displayed in the footer of this page.

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Deposit Limits

Set a daily, weekly, or monthly cap on the amount you deposit into your hi7 account. Once a deposit limit is active, it cannot be increased for a minimum cooling-off period of 24 hours — but you may lower it at any time with immediate effect. This tool is especially useful for players who want to keep their spending within a defined budget in BDT.

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Session Time Limits

Define a maximum session length for your gaming activity. When your set time limit is reached, hi7 will display a clear notification and, depending on your chosen settings, may automatically log you out. Regular session reminders help you maintain perspective on how long you have been playing.

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Cooling-Off Period (Time-Out)

Take a short break from the hi7 Platform by activating a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you will not be able to log in, place wagers, or make deposits. Your account balance remains safe and withdrawals can still be processed. This tool is ideal if you feel you need a brief pause without committing to a longer exclusion.

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Self-Exclusion

If you feel that gambling is seriously affecting your wellbeing, finances, or relationships, hi7's self-exclusion tool allows you to close your account and block access to the Platform for a minimum period of six months, or permanently. Once self-exclusion is activated, it cannot be reversed for the chosen duration. Pending withdrawals will be processed and your remaining balance returned. To activate self-exclusion, contact hi7 support directly.

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Loss Limits

Set a cap on the total net losses you are prepared to accept within a defined time period. Once your loss limit is reached for the period, hi7 will prevent further wagering until the period resets. Like deposit limits, loss limits can be reduced immediately but increases require a minimum waiting period before taking effect.

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Reality Checks and Account History

Access a full history of your deposits, withdrawals, wagers, and wins at any time through your hi7 account. You may also enable periodic reality-check reminders that display a summary of your session activity at set intervals. These prompts help you stay fully informed about your gaming behaviour and spending patterns.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of background or experience. The following signs may indicate that gambling has moved beyond healthy entertainment. If you recognise several of these in yourself or someone you know, we strongly encourage you to reach out for support.

⚠️ Common Warning Signs

Spending more money on gambling than you originally intended or can comfortably afford.

Feeling restless, irritable, or anxious when attempting to reduce or stop gambling.

Chasing losses — continuing to gamble in an attempt to recover money that has already been lost.

Lying to family members, friends, or colleagues about the extent of your gambling activity.

Using gambling as a way to escape from problems, stress, or difficult emotions.

Neglecting work, studies, family obligations, or personal health because of time spent gambling.

Borrowing money, selling possessions, or taking out loans specifically to fund gambling.

Making repeated unsuccessful attempts to control, reduce, or stop gambling.

If You Recognise These Signs — Act Now

You do not need to wait until things become severe. Reaching out early makes recovery significantly easier. Contact hi7 support to activate a cooling-off period or self-exclusion, or speak with an independent counselling service for confidential guidance.

How to Request Support from hi7

Activating any of hi7's responsible gaming tools is straightforward. Follow the steps below to get the help you need quickly.

1

Contact hi7 Support

Send an email to the hi7 support address displayed in the footer of this page. State clearly which tool you wish to activate: deposit limit, loss limit, time-out, or self-exclusion, and the duration or amount you require.

2

Verify Your Identity

For security purposes, hi7 may ask you to confirm your account identity before activating certain tools. This ensures that no third party can place restrictions on your account without your knowledge.

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Confirmation and Activation

Once verified, hi7 will activate the requested tool on your account and send you a confirmation. Restrictions that reduce your access (such as time-outs and self-exclusion) take effect immediately. Limit increases require a minimum waiting period before activation.

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Follow Up at Any Time

hi7's support team is available to answer questions about your responsible gaming settings, discuss your account status, or provide further guidance. You are never alone in managing your relationship with gambling on the hi7 Platform.

Protecting Minors

hi7 operates a strict 21+ age policy across all services. All new members are required to verify their age and identity before withdrawals are processed or full account access is granted. hi7 employs age-verification procedures as part of its KYC (Know Your Customer) process to prevent underage gambling.

If you share a device with younger family members, we strongly recommend enabling device-level parental controls and ensuring that your hi7 account credentials are never accessible to persons under 21. Never share your hi7 Login details with minors or allow them to use your account under any circumstances.

If hi7 has reason to believe that a member is under 21 years of age, the account will be suspended immediately pending age verification. Any winnings accrued during the period of suspected underage play may be withheld pending investigation.

Parental Controls

Consider installing parental control software on shared devices to prevent younger family members from accessing gambling sites. Keep your hi7 Login credentials private and change them regularly.

hi7's Responsible Gaming Commitments

These are the core standards hi7 upholds to protect every member on the Platform.

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Secure Platform

SSL encryption and secure data handling protect every member's account and transactions.

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Fair Play

All games on hi7 use certified random number generation for provably fair outcomes.

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No Underage Play

Strict 21+ verification at account level. Underage accounts are suspended immediately.

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Support First

Our support team treats responsible gaming requests with priority, care, and full confidentiality.

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Transparent Terms

All bonus terms, wagering requirements, and withdrawal rules are clearly stated in plain English.

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Proactive Monitoring

hi7 monitors for unusual behavioural patterns and may proactively offer support tools where warranted.

Tips for Playing Responsibly

Responsible gaming is about maintaining a healthy relationship with gambling over the long term. The following practical tips can help you keep gambling enjoyable:

  • Set a strict budget before you start playing and do not exceed it under any circumstances. Treat it the same way you would a budget for any other form of entertainment.
  • Only gamble with money you can genuinely afford to lose. Never use funds allocated to rent, bills, groceries, family needs, or savings.
  • Take regular breaks during gaming sessions. Step away, stretch, and reassess whether you still feel relaxed and in control.
  • Avoid gambling when you are emotionally distressed, tired, intoxicated, or under significant financial pressure. Impaired decision-making leads to poor choices and regret.
  • Do not view gambling as a reliable source of income. The house edge means that over time, the Platform will always return less than it receives. Treat every session as entertainment with a defined cost.
  • Keep track of the time you spend on hi7 by enabling reality-check notifications and reviewing your account history regularly.
  • Balance gambling with other leisure activities. If hi7 becomes your primary or only form of entertainment, consider diversifying your hobbies and social activities.